Refunds and Returns Policy

At Harmonyrobes.com, we are committed to ensuring your satisfaction with our choir robes and related products. We offer a flexible return and refund policy to provide you peace of mind when making your purchase. Please read our Refunds and Returns Policy carefully before proceeding with your order.

Return Process:

If you wish to return an item, please follow these steps:

  1. Contact Us: You must contact our customer support team within 14 days of receiving the item to initiate the return process. You can reach us at sales@harmonyrobes.com .

  2. Condition of the Item: The item must be returned in its original condition, unused, unworn, and with all original tags and packaging intact.

  3. Shipping: You are responsible for the return shipping costs unless the return is due to our error or a defective item. We recommend using a trackable shipping method and obtaining a shipping receipt for your records.

Refunds:

Once we receive and inspect the returned item, we will process the refund to the original payment method used for the purchase. Please note:

  • Refunds exclude any original shipping charges.
  • Refunds are typically processed within 5-7 business days after we receive the returned item.
  • The time it takes for the refund to reflect in your account may vary depending on your payment provider’s processing time.

Exchanges:

If you wish to exchange an item for a different size, color, or style, please contact our customer support team to initiate the exchange process. Please note:

  • The exchanged item must be in its original condition, unused, unworn, and with all original tags and packaging intact.
  • You are responsible for the return shipping costs of the original item and any price difference for the exchanged item, if applicable.

Exceptions:

  • Customized or personalized items, such as those with embroidery or other custom options, are not eligible for returns or refunds unless there is a defect in the item or an error on our part.
  • Items that are on clearance, sale, or discounted may have different return or refund policies, which will be clearly stated on the product page or during the checkout process.

Policy Changes:

Please note that our Refunds and Returns Policy may be subject to change, and the most updated version will always be available on our website. We reserve the right to refuse returns or refunds that do not comply with our policy.

Contact Us:

If you have any questions or concerns about our Refunds and Returns Policy, please contact our customer support team at sales@harmonyrobes.com for further assistance.

Thank you for choosing Harmonyrobes.com. Your satisfaction is important to us, and we look forward to serving you.